MSEP employer, Manulife Financial Corporation is immediately hiring for Bilingual (Spanish) Customer Service Representative positions. These positions are 100% Work-from-home. Salary is $20.51/hourly and start date is January 6, 2020. Great opportunity for military spouses.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better and we enable people to achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. Operating primarily as John Hancock in the United States and Manulife elsewhere, the company provides financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
Consider joining our team as a Bilingual (Spanish) Customer Service Representative on our continuously growing John Hancock Operations team (US Retirement Plan Services). This is a Part Time, Remote (Work-from-home) Opportunity!
Who are we looking for?
Communicators, Doers, Learners, Team Players and Thinkers
What do we need from you?
With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet client needs by providing timely and accurate responses about their retirement plan and helping transact on their account.
- Fluency in Spanish and English
- You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
- Deliver professional and reliable service to our plan participants building customer satisfaction and loyalty
- Meet quality expectations to ensure a positive client experience
- Strive for first-call resolution of customer issues
- Translate scenarios that require problem resolution into positive service experiences
- Possess the ability to work in a team environment, but can also resolve issues accurately and independently
- You have exceptional technical capabilities, research skills and your attention to detail is always a priority
- You are confident in your ability to learn and apply information quickly
- You must be available to work Monday and Tuesday, 4:00pm-10:00pm EST (Eastern time zone) and one more six hour shift between Wednesday-Friday (this shift will rotate).
- Previous customer service experience in a contact center, retail environment or service industry
- Knowledge of or experience in financial services an asset
- High School diploma required, college/university graduate preferred
Start Date is January 6, 2020. Please apply using the link below:
Job Title: SECO Career Coach
Department: SECO Coaching Services
Reports to: Operations Supervisor
FLSA Status: Exempt
Zeiders is an industry leader in military and family support. Our company’s reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.
The SECO program offers comprehensive education, career and employment services to all military spouses through: SECO Coaching Services, the MySECO web presence and Military Spouse Hub, the Education, Training and Licensing Component and the Military Spouse Employment Partnership (MSEP) Component.
Career Coaches provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract. Career coaches connect Military Spouses with academic and career opportunities in which they may be qualified through information and referral services delivered through a call center in a telework environment in their home.
Essential Duties and Responsibilities:
Provide career coaching services telephonically, in-person at events, and virtually through video coaching , webinars and other web-based and social media platforms to include as directed by the Government;
Provide comprehensive career services to include assessments, resources, and career
consultations for military spouses;
Educate and customize resources to enhance spouses’ well-being in support of their career goals;
Offer military spouses the opportunity to work with the same career coach over time;
Create and update educational materials and provide SME support as needed;
Respond to military spouse needs on social media and online including LinkedIn, Facebook, and MySECO;
Serve as the primary government source of assistance for military spouses regarding
education and career development throughout the military lifecycle; and
Serve as the central source of information regarding federal, state and local occupational licenses and credential requirements for military spouses in portable occupations and career fields nationwide and/or globally.
Assist with the inbound call queue during surge periods.
The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and
Saturday: 10:00 AM – 5:00 PM EST and holidays. Successful candidate’s specific schedule will be determined by the Coaching Services Manager and may change based on projected call volume and work balance across the team to fulfill the requirements of the contract.
Education and/or Experience Qualifications:
This position requires:
A Master’s degree in Counseling, Career Counseling, Higher Education
Administration/Leadership, Education, Adult Education, or related field with 4+ years
professional work experience in career, education, and/or employment coaching.
An active certification in one of the following: the National Association of Workforce
Development Professionals Certified Workforce Development Professional certification
(CWDP), or the National Certified Counselor (NCC) credential through the National Board of Certified Counselors (NBCC).
Candidates must have strong technology skills including Microsoft Office Suite (PowerPoint, Outlook, Word, etc.), and web-based platforms.
Experience providing career coaching/counseling across the career development process to include career assessments, career exploration, career decision-making, resumes, personal branding, interview strategies, job search strategies, etc.
Evidence utilizing a holistic approach to assist individuals with their career and educational goals.
Experience working in higher education or extensive knowledge of post-secondary
educational institutions and various types of certificate/degree programs,
Experience providing career and educational counseling or coaching with diverse populations
Strong written and verbal communication skills; ability to build rapport with individuals
Demonstrated evidence of successfully working in a team environment
Preference for candidates with MBTI and/or Strong Interest Inventory certification.
Preference for candidates with experience developing and delivering presentations and /or webinars.
Preference for candidates with experience working in a call center or service operations environment.
Preference for former Military, Military Spouse, Veteran or Wounded Warrior.
Other Skills and Abilities:
This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver’s license, transportation, and auto insurance are required.
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality;
Listens to others without interrupting; Keeps emotions under control; Remains open to others.ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations;
Listens and requests clarification as needed; Responds well to questions; Demonstrates
group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and
grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to
read and interpret written information.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others; views; Gives and welcomes feedback; Contributes to building a positive team spirit;
Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment;
Supports and explains reasoning for decisions; Includes appropriate people in decision-
making process; Makes timely decisions.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote
quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Ability to work both independently and as part of a team.
Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves
intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. The noise level in the work environment is
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
For more information about Zeiders Enterprises, please check out our web portal
To apply to the SECO Career Coach position:
Part-Time- 5-10pm EST Shifthttps://rew12.ultipro.com/ZEI1000/jobboard/NewCandidateExt.aspx?__JobID=3176
Full-Time- 1:30-10pm EST Shift
Part-Time; 12-5pm EST Shift
Non MSEP (Military Spouse Employment Program) employer Pro Material Solutions has an immediate need for a Sales Manager. The position is full-time and 100-percent work-from-home. Pro Mat is a high-growth software company recognized as the preeminent leader in material sourcing and management serving the exciting and dynamic architecture and design industry. For more details on the position and how to apply, please see below.
IMMEDIATE NEED – Sales Manager
LOCATION: Work from home
Company: Pro Material Solutions (www.promatsolutions.com)
Job: Sales Manager
Employment Status: Full-Time
Introducing Pro Material Solutions (ProMat), a high-growth software company recognized as the preeminent leader in material sourcing and management serving the exciting and dynamic architecture and design industry. Launched three years ago, ProMat’s industry-defining automated solution reduced the work associated with sourcing flooring products. In 2018, ProMat launched a new, one-of-a-kind platform dedicated to serving flooring contractors and continues to release new features monthly.
Due to accelerating company growth, we are hiring key individuals to join ProMat in a variety of positions. Start building your future with ProMat, a collaborative, dynamic and customer-focused business!
Sales superstars wanted! $60,000 – 300,000+. Don’t even apply unless you are the best and can prove it. Earn $60,000 if you are average, $150,000 if you are good and $300,000+ if you are a superstar. We are in the construction software industry, but we hire star performers not backgrounds. Young or old, if you have the stuff, we will know. We will train someone who has everything we want. No base, but HUGE performance rewards to get you to $300,000 and beyond each year, plus stock options for top achievers. Must be awesome at opening doors and getting appointments from cold start. Must be highly self-motivated, terrific presenter and communicator and a barracuda closer. Come and build your own empire within our fine and progressive company. We have a superb reputation and need real stars to bring in the best
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Send your resume to firstname.lastname@example.org today!
Remote Full-Time Position- must be able to work from 8am-5pm EST.
Junior Human Resource Specialist: Performs a wide variety of military and civilian personnel activities. Serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., administrative separation of a military service member from active duty.
Responsibilities may include organizing, maintaining, and reviewing personnel records, entering and retrieving personnel information using computers, and preparing organizational charts, writing official correspondence, and preparing reports. Provides career guidance. Identifies and coordinates advocacy on behalf of a Soldier or their Family members in a particular subject area, (e.g., credit counseling-related negotiation).
Provides information about personnel programs and procedures. Receives clients visiting or telephoning to determine type of assistance needed.
Provides information requested or refer the client to appropriate military or community resource. Interacts with customers in compliance with professional and military customs and courtesies.
Maintains resource database on all local military and community social services.
Qualifications: A “Junior” labor category requires personnel with up to 3 years of experience and, when a college degree is required, at least a BA or BS. Personnel at this level are responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
Mid Level: Requires personnel with 5-8 years of experience, college degree required.
**All interested applicants should send their resumes and expression of interest to the POC below.**
Meghan DiAndrea, SHRM-SCP| Director of Human Resources
Golden Key Group
Phone: 703.815.0290 Ext. 221|Cell:412.992.1262
1850 Centennial Park Drive, Suite 200 Reston VA
ASI-Customer Service Representative
Requisition Number: REQ-4095
Company: Advanced Services, Inc.
Job Location: USA, Rapid City, SD
Job Posting Title: ASI-Customer Service Representative
Work Type: Part Time Work from Home
Pay: $13.00 plus incentives (Paid Weekly)
Application Posted: May 3, 2019
Application Close: June 28, 2019
Interested Applicants Contact:
Nick Bryant (ASI Recruiter) 605.388.1904 or 605.519.3461
Appliance Delivery Coordinators assist General Electric Appliance customers at all levels, by receiving inbound calls about major appliance deliveries. This position is a work-from-home opportunity with a part time schedule. This role will average a 15 hours per week schedule between the hours M-F 6 a.m. until 8 p.m., and rotating Saturday 6 a.m. until 5 p.m. The pay is at an hourly rate plus incentives, with weekly paydays. This is a great position for those wanting to make a positive impact to the owner experience, while enjoying a part-time, flexible schedule.
Essential Duties and Responsibilities
- Assist customers by inbound telephone calls for inquiries on GE products.
- Provide information on product availability, delivery and order processing.
- Schedule deliveries and resolve related problems.
- Manage order-entry process which includes fax and electronic ordering.
- Support Store Associates, Delivery Managers and consumers in all aspects of the order delivery process.
- Requires knowledge normally acquired through high school education and specialized or technical training plus related company experience and on-the-job training.
- Ability to make sound decisions and good judgement.
- Ability to quickly develop functional knowledge of appliance products and processes.
- Excellent communication proficiencies and exceptional interpersonal skills.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.