American Red Cross of South Dakota- Volunteer Services Specialist (South Dakota)

Job Title: Specialist, Volunteer Services
Area of Interest: Volunteer Services
Job Description: Volunteer Services Specialist

South Dakota

At the Red Cross, there is no such thing as a small disaster. In every single case it is the Red Cross’ mission to help people affected by disasters to meet their emergency needs that include shelter, food, clothing, and health and mental health services. As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life.

We are currently seeking a Volunteer Services Specialist to work in the South Dakota region. This position along with other team members has responsibility for over 100 counties.

Job Summary

Implements and participates in the development of initiatives to increase Red Cross visibility through program and service delivery with the Chapter’s jurisdiction. Aids in advancing assigned program and services to meet Chapter’s goals and objectives. Represents the Red Cross within the assigned jurisdiction for the purpose of volunteer engagement.


1. Relationship Mgmt and Community Outreach:  Participates in communication/civic activities and events to promote volunteer opportunities. Develops and cultivates professional relationships with key internal and external partners/organizations. Attends community meetings and events and facilitate exchange of information and resources within jurisdiction. Develops and conducts training/ presentations to promote Red Cross services and programs to community. Networks with college/universities to develop campus-based Red Cross volunteer opportunities.

2. Fiscal Responsibility: Monitors budgets and targets for Chapter programs and services. Monitors program outcomes and results to make sure it reinforces organizational accountability.

3. Staff and Volunteer Management:  Assigns and coordinates staff members and volunteers on specific project based assignments.  May assist in supervising full time and/or part time employees and volunteers.  May assist in hiring, training, coaching, and evaluating performance of staff and volunteers.

4. Project Management and Reporting:  Monitors program outcomes and results to reinforce organizational accountability. May help coordinate the day-to-day functions that support the assigned program or service. Provides analysis, advice and consultation on Chapter programs and services.  May evaluate and report effectiveness of program or service and prepares recommendations for continuous improvement.

Competencies: Customer Focused Strong Interpersonal Communication Strong Written and Oral Communications Dealing with Ambiguity/learning on the Fly Motivating others/Influencing Priority Setting Problem Solving

Essential Functions/Physical Requirements:

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions.

Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout Chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

If this sounds like the kind of opportunity that you have been waiting for, please visit our website at:

The American Red Cross is a nonprofit organization that offers employees growth and development, team spirit, competitive salaries and a comprehensive benefits package.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



Qualifications: Education: Bachelor’s degree or equivalent combination of education and experience, which would provide an equivalent background

Experience: Minimum of 3 years in implementing and advancing social service programs. Demonstrated experience with coordinating staff and volunteer activities. Ability to interpret program trends, results, related data, and budget information to formulate recommendations. Demonstrated experience with managing multiple priorities.

Management Experience: Prefer minimum  6 months supervisory experience

Skills and Abilities: Excellent interpersonal, verbal and written communications skills. Develops project plans & participates in budget preparation. Demonstrates in-depth knowledge of community programs or services. Maintains confidentiality; works with integrity and ethically. Demonstrated ability in creating presentations and developing training modules.

Other: Intermediate proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.

Travel: May involve travel.

Requisition Number: CHAP64090
Chapter Code – Chapter Description: If this is a Chapter Position then select the Chapter – Chapter Description
Business Unit: CHAP – North Central Division
Country: United States
State/Province: South Dakota
City: TBD
Full Time / Part Time: Full Time
Shift: Variable
Work Schedule: 8:30am-4:30pm
Percentage of Travel:
Relocation Eligibility: Yes