Kmart Corporation- Layaway Associate (Rapid City, SD)

Job Description:  Provides World Class Member Service by surprising and delighting our members every day. Processes all layaway transactions in a fast efficient manner.

  • Ensures customer care and selling are #1 priority
  • Processes all layaway transactions in a fast efficient manner
  • Communicates daily with the management team in the processing of Return to Shelf (RTS) reports in an effort to reduce seasonal shrink
  • Possesses knowledge of all areas of the store including specific locations of merchandise
  • Ensures that Return to Shelf (RTS) merchandise is processed and returned to sales floor Attach labels to the RTS report for Loss Prevention Manager to review
  • Adheres to policies in the processing of check and credit card transactions
  • Strong understanding of all register functions including how to process all transactions and forms of tender
  • Affixes labels to merchandise or packages to ensure customer satisfaction
  • Processes refunded merchandise immediately to maintain accurate integrity and shrink opportunities
  • Promotes the use of our credit card, Smart Plans, and add-on sales
  • Possesses knowledge of the store, services, and locations of merchandise
  • Ensures that department personnel pick up high-ticketed merchandise immediately
  • Displays strong skill sets in use of the Remote Maintenance Unit (RMU)
  • Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and open/empty packages
  • Makes eye contact, smiles and greets all customers that come within ten feet of associate
  • Engages in friendly conversation with customers to build customer relationships
  • Assists in handling and resolving customer issues and complaints If you can not help the customer, find someone who can
  • Demonstrates Take customer to the merchandise policy
  • Performs other duties as assigned
  • Strong reading, writing, oral, and arithmetic skills
  • Ability to possess a positive, friendly demeanor
  • Ability to lift and move merchandise, typically a minimum of 20lbs
  • Repetitive bending, lifting, stretching and reaching skills
  • Ability to be cross-trained
  • Demonstrate strong skills set in suggestive selling techniques
  • Ability to understand and follow oral and written instructions

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